Overview
Experience Exceptional Support with ATI
At ATI, we are committed to providing exceptional support for all our customers, whether you’re a seasoned user or new to our products. From answering questions to troubleshooting issues, we’re here to help you maximize the value of your investment in ATI equipment.
How Can We Assist You?
- Product Information
Looking for detailed information about a product or accessory? Curious about features, specifications, or compatibility? Use the navigation menu on the left to explore comprehensive product details. For information on discontinued items, visit our Product and Service Availability page, which includes end-of-life (EOL) and end-of-service (EOS) data.
- Product Pricing and Availability
Want to check pricing or lead times? Simply fill out the Contact Us form at the bottom of this page to get the latest updates from our Customer Support team.
- Order Support
Need assistance with a recent purchase or tracking a shipment? Our Customer Support team is ready to help. Use the Contact Us form, and we’ll respond within 48 hours with the information you need.
- Calibration and Service
Keep your ATI equipment performing at its best with regular calibration and service. ATI provides in-house calibration for all our products, backed by ISO 9001 certification and upcoming ISO 17025 accreditation. Trust ATI for reliable and industry-compliant service.
- Technical Support
Experiencing issues with your equipment? Check out our Knowledge Center for quick solutions to common technical challenges. If further assistance is needed, our skilled technicians are here to guide you.
- Warranty and Repairs
Questions about your warranty or need to arrange a repair? Visit the Policies page for details on warranty coverage and repair services.
- Documentation
Need an operator’s manual or other documentation? Reach out to our Technical Support team through the Contact Us form, and we’ll ensure you have the resources you need to operate your ATI equipment effectively.
Your success is our priority. Let us know how we can assist you today!
Photometers
2i Photometer Calibration – ISO 17025 & Aerosol/Electronic Linearity Verification Test (coming soon!)
We ensure that all 2i Photometers meet the highest standards for precision and compliance through our rigorous calibration processes, which include ISO 17025 Certification and the Aerosol/Electronic Linearity Verification Test.
- ISO 17025 Calibration
ATI is the only photometer manufacturer that is ISO 17025 and 9001 accredited. Our 2i Photometers are calibrated in strict adherence to ISO 17025 standards, ensuring that your equipment provides accurate and traceable measurements in accordance with global calibration requirements. ISO 17025 compliance is a critical part of the calibration process to guarantee measurement accuracy for industries that demand the highest level of reliability.
- Aerosol/Electronic Linearity Verification Test
In addition to ISO 17025 certification, all 2i Photometers undergo the Aerosol/Electronic Linearity Verification Test. This test ensures the linearity and responsiveness of your photometer across a wide range of aerosol concentrations, verifying that your equipment can maintain consistent performance in real-world environments. This mandatory process ensures that your photometer operates within strict industry standards, providing dependable data for precise aerosol measurement.
Calibration Services for 2i Photometers
To maintain the optimal performance of your 2i Photometer, regular calibration is essential. Our in-house team of experts ensures that every 2i Photometer is calibrated to meet ISO 17025 standards and passes the Aerosol/Electronic Linearity Verification Test, delivering consistent accuracy and reliability.- For more information on our calibration services or to schedule a calibration for your 2i Photometer, please contact our Customer Support team using the Contact Us form.
Generators
Ensure Optimal Performance with Regular Aerosol Generator Servicing
At ATI Service and Calibration Laboratory, we understand the critical role Aerosol Generators play alongside Photometers in your test equipment setup. We recommend you service your Laskin and Thermal Generators at the recommended intervals to experience reduced maintenance costs and fewer performance issues, compared to those with infrequent servicing.
Thermal Generator Service Highlights
Our comprehensive servicing ensures your Thermal Generator operates safely and efficiently:
- Temperature Control: Verifying the temperature controller operates within the correct range to ensure optimal aerosol generation and that safety trip points are accurately set and are functional
- Pressure Regulation: Ensuring the pressure controller maintains the correct pressure to prevent damp aerosol or oil droplets, reducing oil buildup and maximizing efficiency
- Leak Prevention: Inspecting all joints for leaks to minimize oil or inert gas wastage
- Electrical Safety: Conducting an Electrical Safety Test on all units for safe operation.
Laskin Generator Service Highlights
Our meticulous approach ensures your Laskin Generator produces reliable and consistent aerosol:
- Nozzle Inspection: Checking for blockages or debris in Laskin nozzles to maintain the specified particle size
- Mesh Cleaning: Cleaning outlet mesh to ensure unobstructed aerosol flow
- Oil Tank Maintenance: Draining and cleaning oil reservoirs to prevent contamination.
- Pressure Gauge Calibration: Calibrating the pressure gauge (if present) to display accurate pressure, ensuring the correct particle size and quantity are generated
- Compressor Safety: Performing an Electrical Safety Test on units with internal compressors
Certification and Additional Services
After servicing, all generators receive:
- Certificate of Conformity
- Pressure Gauge Calibration Report (if applicable)
- Clearly applied certification labels for easy identification
Need a Particle Size Distribution certificate? We can arrange this for you as well!
Regular servicing is key to ensuring your equipment performs efficiently and reliably. Contact Us today to schedule your generator service and keep your systems running at peak performance.
JSMLT/PMLT
Comprehensive JSMLT Service – Calibration & Repair at One Price
In addition to our expertise in photometer calibration, we offer comprehensive services for the Joint Services Mask Leakage Tester (JSMLT), a critical device for testing the integrity of respirator masks. Our JSMLT service package includes both calibration and repair at a single, competitive price, ensuring that your equipment remains in optimal condition while minimizing downtime.- For more details on our JSMLT and Protective Mask Leakage Tester (PMLT) services, including calibration, repair, and training options, please contact our Customer Support team via the Contact Us form, and we’ll respond within 48 hours.
Automated Filter Testers
We offer full service and training support for the 100X Automated Filter Tester, a versatile and high-capacity solution designed for testing filter media, replaceable particulate filters, and respirator masks used in both medical and industrial hygiene applications. Our services include operator and service training, ensuring your team is fully equipped to use and maintain the system effectively.
Industry Compliance
The 100X Automated Filter Tester is designed to meet rigorous global industry standards, including:
- NIOSH 42 CFR Part 84
- GB 2626
- EN 13274-7:2019
- ASTM F3502-21
- ASTM F2100-23
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Applications
- Flat sheet filter media
- HEPA/ULPA grade filters
- Electret media
- Filtering face pieces
- Medical device filters
- Powered Air-Purifying Respirator (PAPR) filters
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The 100X is specifically engineered to test N95, KN95, FFP, and P100 respirator masks, making it an ideal solution for both development and production quality control environments.
For further details on service, training, and how the 100X can meet your testing needs, please reach out to our Customer Support team.
Other
The ATI Training Institute offers a comprehensive range of training options designed to meet your needs, whether you’re seeking virtual, on-demand, or on-site training. We specialize in providing expertise on photometers, industry standards, and more, offering targeted courses for testing Cleanroom and Containment facilities. Learn more about ATI’s Training Institute.
